Privacy Policy

Last updated: 2026-01-01

OPÉA Optométristes (“OPÉA,” “we,” or “us”) takes the protection of your personal information seriously. This policy explains how we handle information collected through your use of www.opeaopto.com and your communications with us through the website.

1. Information we collect and how we use it

Depending on how you use the website, we may collect:

• Your contact information and communications, including your name, email address and telephone number, when you contact us or complete a form. We use this information to respond to your request and provide necessary follow-up.

• Information needed for an appointment request, when you use a booking service accessible through our website. We use it to process your request and communicate with you about your appointment.

• Technical browsing information, such as your IP address, device and browser type, and pages visited. Depending on the tools enabled and your consent choices, this information supports website operation and security or helps us understand website traffic.

Tools and services used: Wix for website hosting and management; requests then sent to clinic gmail. We limit collection to information necessary for the stated purposes. If we wish to use your information for another purpose requiring consent, we will request it.

2. Health information

This policy covers our website and does not describe all practices applicable to clinical records.

Health information provided as part of your care is also protected by applicable legal and professional requirements. For questions about your clinical record, contact our Privacy Officer.

Please avoid sending detailed medical information or sensitive documents through ordinary email or a general contact form. Call the clinic to find out how to send them appropriately.

3. Cookies

Our website uses cookies and may use similar technologies.

Essential cookies support website operation and security. Other cookies, where used, may help measure website traffic or support optional features and marketing activities.

Optional cookies requiring your consent are activated only after you agree. You can accept or refuse them and change your preferences using the cookie-management tool available on the website.

Refusing certain cookies may limit some optional features.

4. Access to and disclosure of information

Access to your information is limited to people who need it to carry out their duties.

We may disclose necessary information to service providers that help operate our website or process your requests, including hosting, communications and appointment-booking providers. These disclosures are governed in accordance with applicable requirements.

We may also disclose information with your consent or where permitted or required by law.

5. Processing outside Québec

When processing outside Québec is contemplated, we must meet applicable requirements, including assessing the protection provided and establishing appropriate contractual arrangements.

6. Retention and security

We retain information for as long as necessary for the purposes for which it was collected, subject to our legal and professional obligations.

At the end of the applicable period, information is securely destroyed or anonymized where permitted by law.

We apply security measures appropriate to the sensitivity of the information. However, no method of electronic transmission or storage can be guaranteed entirely risk-free.

7. Your rights

Subject to applicable legal conditions and exceptions, you may request access to and correction of your personal information. You may also withdraw consent to a use or disclosure that relies on that consent.

Withdrawing consent may limit our ability to provide certain services and does not necessarily end retention required or permitted by law.

To exercise your rights or learn about other rights applicable to your situation, contact our Privacy Officer. We may need to verify your identity before responding to a request.

8. External websites and services

Our website may link to external services, including appointment-booking services and social media. When using those services, please also review their privacy policies.

9. Questions, requests and complaints

For questions, access or correction requests, withdrawal of consent, or complaints about your personal information:

Privacy Officer
Name: Christopher Serhan
Title: optometrist
Email: admin@opeaopto.com
Telephone: 514-337-6732
Address: OPÉA Optométristes, 5554 Henri-Bourassa Boulevard West, Saint-Laurent, Québec H4R 0M6

10. Changes

We may update this policy to reflect changes in our practices or applicable requirements. The current version will be published on this page with its update date. Any change requiring notice or renewed consent will be handled in accordance with applicable requirements.